Support Levels
Level 1
Free telephone and remote access support;
Free help desk;
Unlimited remote administration of your network and services*
Monday to Friday: 9am - 5pm
All on-site support visits are chargeable at standard rates.
Level 2
Free telephone and remote access support;
Free help desk;
Unlimited remote administration of your network and services*
Change-out of faulty equipment within 72 hours**
One Free call-out hour per month*
Monday to Friday: 9am - 5pm
Additional on-site support visits chargeable at standard rates
Level 3
Free telephone and remote access support;
Free help desk;
Unlimited remote administration of your network and services*
Change-out of faulty equipment within 24 hours**
No call-out charges*
Loan equipment while faulty items are repaired/exchanged**
Free short-term loan of peripherals (up to 2 days)
Remote monitoring of your servers*
Monday to Friday: 9am - 5pm
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Level 4
Free telephone and remote access support;
Free help desk;
Unlimited remote administration of your network and services*
Change-out of faulty equipment within 12 hours**
No call-out charges*
Loan equipment while faulty items are repaired/exchanged**
Free short-term loan of peripherals (up to 2 days)
Remote monitoring of your servers*
Remote backup of your servers*
Discount on all hardware and some selected services and offerings from TMB*
Total peace of mind.
Monday to Friday 8am-midnight
Custom Support Service or 24/7/365
Sometimes, your business needs don't quite fit our standard offerings, and that's why we also offer Custom Support Packages where we'll tailor the support you need to suit your business.
If you have specific requirements simple contact us for a tailor made Support Package, and we'll sort out the ideal level of support for your organisation.
* Terms involved. Please contact TMB for details
** Where hardware/network was installed or upgraded by TMB
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